Direkte DigitalDIREKTE DIGITAL
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Payment Assurance

Bookings that never fully settled, made whole.

Between the reservation and the money arriving, amounts move across systems that were never designed to agree with one another. Verifying that each booking settled for what it should have means reconciling records nobody is resourced to reconcile. Direkte confirms every settlement and recovers the shortfalls.

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Capability

Payment Assurance

Confirm every booking actually settled, in full.

$1 in $40of expected settlement recovered on average
The Problem

The distance between what was booked and what arrived.

A reservation is one record and a payout is another, and the two are properly reconciled only when someone has time to sit between them. That time is the first thing a busy period takes away, so shortfalls pass through unexamined and become permanent once the window to question them has closed.

The Outcome

Booked and banked, reconciled continuously.

What was sold and what arrived agree, and where they do not the difference is pursued and returned. The assurance runs on every transaction rather than the ones a spot-check happened to reach, which is what turns it from a periodic exercise into a control.

  • No staff timeThe investigative and administrative work is absorbed entirely.
  • ContinuousRunning every day, not whenever a period happens to close.
  • Performance-pricedNothing upfront, and nothing at all if nothing is recovered.
How Direkte Delivers It

Settlement verified end to end.

Direkte confirms that each booking settled correctly and pursues the ones that did not, through to resolution. You see the outcome and the evidence behind it. The reconciliation work sits with us.

  1. 01
    Connect onceA single read-only integration, in hours rather than sprints.
  2. 02
    Audited continuouslyEvery transaction, every day, with no sampling.
  3. 03
    You approve, we recoverPursued to settlement and priced only on what returns.
What You See

Booked against paid, every transaction.

Each booking carrying a settlement shortfall, surfaced, pursued and resolved, with the evidence attached. Exceptions arrive already investigated rather than as a queue for your team to work through.

Payment AssuranceLive ledger

Finding #4192

Channel statement · Mar

Recovered+ $3,240

Finding #4188

Settlement gap · Mar

In progress+ $1,180

Finding #4181

Reconciliation · Feb

Recovered+ $2,905

Finding #4176

Contract variance · Feb

Evidenced+ $6,410
The Eight Capabilities

One connection. Eight capabilities behind it.

This is one of eight capabilities delivered from a single read-only connection. They share the same platform, the same evidence trail and the same performance-based pricing.

Payment Assurance

02 / 08

Validate virtual card (VCC) collections, eliminate payment processing gaps, and recover merchant fee shortfalls.

VCC Penny-Limit Auditing

Cross-checks reservation voucher penny limits against active live PMS folio stay dates to catch unvouchered extension nights.

Gateway Error Interception

Parses credit card processing gateway logs and terminal error streams to catch rejection tokens and declined card sweeps.

Automated Collection Cadence

Executes automated multi-try retry sequences and flags uncharged virtual cards before 150-day token expiration windows close.

What this catches

  • Uncharged & Expired Virtual Cards

    Validates every VCC token to prevent permanent lockouts and soft-expiration write-offs.

  • Merchant Processing & Terminal Glitches

    Captures declines, Error Code 51 rejections, and merchant fee leakage.

  • Dropped Pre-Authorizations

    Prevents unvouchered extensions from exceeding initial card limits.

100%

VCC Reconciliation

Zero

Expired Card Tokens

3-Try

Automated Retry Cadence

Capabilities work seamlessly together. Payment Assurance feeds directly into Cash Flow Acceleration.

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Questions owners ask

The things you would want answered first.

Do you move or hold our money?

Never. Direkte reads records to verify settlement and never touches funds. Anything recovered is paid directly to you by the counterparty.

How far back can settlement be checked?

As far as each counterparty’s claim window allows, typically around twelve months. The first audit examines that full history rather than starting from the connection date.

What does it cost to find out?

Nothing. There is no license, no retainer and no integration fee. Direkte is priced on performance, so you pay a share of what is actually recovered and nothing at all if nothing is.

What does this ask of our team?

A single read-only connection, then nothing. Direkte does not alter bookings, edit ledgers or change a property workflow, and it does not put a queue of tasks in front of your staff.

How quickly does it return something?

The first audit runs within 48 hours of connection and reaches back across up to 24 months of history, so the opening position usually includes value that predates the engagement.

Does this hold up across a portfolio?

It is built for one. Every property is audited in full and in parallel rather than sampled, so coverage does not thin as the portfolio grows and no additional headcount is needed to keep pace.

Your move

Put a number on it.

Book a call and we will walk your portfolio, or see your recovery report first.

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$1 in $40of expected settlement recovered on average