Every disputed stay or cancellation waiver leaves behind unearned deductions: you forfeit the room rate, keep paying the OTA commission, lose remitted sales taxes, and absorb processor penalties. We contest winnable disputes and reclaim overpaid arrears — putting cash straight back into your account without adding work for your team.
Central back-offices cannot manually catch when an OTA charges commission on a late no-show, when a franchise sweeps royalties on state tax pass-throughs, or when guest extensions bypass post-checkout billing. We systematically audit and recover margin leaks across all properties — delivering pure GOP expansion without adding headcount.
Stop competing in a race to the bottom on hourly bookkeeping and month-end write-ups. Partnering with Direkte lets you land new accounts instantly by recovering cash from their past 24 months of transaction history before ever billing an hour of professional services — unlocking specialized tax filings and higher-margin advisory retainers.
Hotels switch PMS providers when front-desk ledgers, third-party channels, and merchant settlement feeds constantly fall out of balance. By embedding Direkte’s automated dispute resolution, tax reclamation, and commission audits via our read-only API, your platform shifts from an administrative utility into a self-funding financial defense system.
End-to-end dispute recovery
Autonomous recovery of disputed transactions across your entire revenue pipeline.
Arrears & tax clawback
Unearned deductions and over-remittances reclaimed on canceled or refunded stays.
CapEx-free NOI expansion
100% flow-through recovery that expands net operating income and lifts exit valuation.
The PMS records the revenue, but the bank account doesn’t reflect it. Across 50+ operational blind spots, earned cash silently leaks between your front desk, payment processors, channels, and brand corporate networks.
How many blindspots are hiding in your revenue?
Basic tools sweep active cards without asking whether the numbers are right. We audit, dispute, and settle the systemic failure points across taxes, brand fees, chargebacks, and channel overcharges that appear after the booking is made.
Stop conceding winnable disputes and driving up processing costs.
An uncontested chargeback does more than take the booking. It raises your dispute ratio, which pushes merchant accounts into higher pricing tiers and penalty fees. We build the evidence and file it in time.
Recover stranded balances and verify every payment amount.
Simple sweeps only pull active cards. We audit the actual amounts. We track underfunded authorizations, reconcile currency variances, and unlock balances on deactivated cards before they expire.
Stop overpaying OTAs and claw back unearned deductions.
Channel statements routinely bill commission on bookings where you never realized the full revenue. We cross-reference every deduction against what actually happened after the stay, then recover the difference.
Capture the adjustments that go uncollected after departure.
We work after settlement, without touching your front desk, to catch revenue the property earned but never finalized on the folio.
Hold franchise statements to qualifying room revenue only.
Brand sweeps assume the corporate math is right. We audit each franchise invoice to confirm royalties apply to eligible room revenue, not inflated totals.
Reclaim remitted taxes when revenue is refunded or reversed.
When a booking ends in a dispute, refund, or waived cancellation, the occupancy and local taxes already remitted on that revenue are rarely reclaimed. We find them and recover them.
Every stakeholder in the revenue chain gains something different. Here is what Direkte returns to each.
You run operations, guests, and staff in-house. You should not spend your nights auditing OTA statements, disputing chargebacks, or chasing expired virtual cards. We audit every transaction touchpoint and settle each earned dollar automatically.
Manual extranet reconciliations and night-audit reviews cannot scale across dozens of managed properties. We deploy an automated control layer across the portfolio, closing the gaps between property adjustments, OTA deductions, and brand sweeps on one consolidated ledger.
Move beyond month-end reporting and spot checks. Partner with us to give your clients round-the-clock oversight across every revenue vector, recovering hidden cash while creating new recurring advisory revenue.
Hotels do not switch platforms that put money back in their accounts. Embed our recovery engine into your marketplace or core to protect hoteliers from chargebacks, channel overbilling, and dead cards, and earn a continuous revenue share.
Eliminate 3–5% top-line revenue leakage across OTAs, merchant processors, and property ledgers simultaneously. Each capability targets a distinct revenue vulnerability, working together to capture 100% of your earned margin from a single automated connection.
Systematically capture unbilled revenue from rate parity breaches, missed charges, and contract shortfalls before claim windows expire.
Cross-checks PMS Daily Arrival Logs and folio net postings against third-party channel statements and rate agreements.
Isolates discrepancies and calculates exact shortfalls across unbilled no-show penalties, late-cancellation guarantees, and rate breaches.
Compiles digital evidence packets and files formal claims prior to rigid OTA cutoff windows, pursuing each case until cleared capital lands in your account.
Unbilled OTA No-Show Penalties
Guests who fail to arrive on hotel-collect bookings where penalty fees were omitted.
Uncaptured Cancellation Fees
Late cancellations inside penalty windows where front-desk staff missed charging the single-night guarantee.
Rate Parity & Voucher Breaches
Reservations settled by third-party portals below the rate your contract actually promised.
$12M+
Recovered Capital
98.6%
Audit Coverage
2.7x
Average ROI Speed
Capabilities work seamlessly together. Revenue Recovery feeds directly into Controls & Compliance.
Explore CapabilityTraditional revenue consulting relies on upfront retainers, sample audits, and heavy staff workloads. We replaced the entire legacy model with an autonomous, performance-based control layer that protects your top-line yield without operational risk.
01 · Value before commitment
Pay fixed consulting fees or software licensing costs upfront before knowing if any uncollected revenue will actually be recovered.
A 10-minute, view-only extranet connection initiates an historical scan across your channels—quantifying your top-line yield exposure before any financial commitment.
02 · Pure performance alignment
Absorb recurring software subscriptions and billable hourly fees that accrue regardless of whether disputed capital is successfully cleared.
Zero upfront costs, zero licensing fees, and zero retainers. Our fee is a strict percentage of cleared capital successfully recovered and returned to your bank account.
03 · Zero operational interruption
Burden busy front-desk teams and accounting staff with manual dispute research, evidence compilation, and endless channel messaging.
We absorb 100% of the investigative and dispute workload autonomously—requiring only ~1 hour per week from a designated property contact for high-value sign-offs.
Read-only access to your channels and payment systems, in minutes.
Encrypted. Read-only. Revoke any time.Direkte reviews everything continuously in the background.
Findings are pursued to resolution. You approve, we act.
A running view of what was found and what came back.
Industry audits show 3–5% of gross OTA revenue goes uncollected. A three-stage AI recovery program that surfaces cash within hours, not quarters.
Read the note
Subscription seats lock buyers in before value is proven. Outcome-based pricing flips the model: fees track results, not user counts.
Read
AI-augmented recruitment can cut cost-per-hire by up to 70% and time-to-hire by 45%. For high-turnover sectors, those numbers are transformative.
ReadGet a directional recovery number in thirty seconds. No signup, no card, no commitment.
