Direkte DigitalDIREKTE DIGITAL
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Guest Financial Operations

The guest money admin your team dreads, absorbed entirely.

Held deposits, owed refunds and contested charges are individually small, uniformly manual and easy to get wrong under pressure. They consume the back office at exactly the point in the month it can least afford it. Direkte reconciles them continuously and recovers what falls between the cracks.

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Capability

Guest Financial Operations

Guest money reconciled without the back-office grind.

90%of month-end guest reconciliation taken off the team
The Problem

Small amounts, multiplied by everything.

None of this work is difficult. It is simply endless, and it lands on people who also have a property to run. Each item is too small to escalate and too numerous to finish, so the reconciliation is completed only to the point where the month can be closed, and whatever remained quietly stops being recoverable.

The Outcome

A back office that reconciles itself.

The month-end scramble contracts to a review, and the money that used to disappear inside it comes back instead. The hours returned to the team are not a soft benefit here: they are the same hours the manual alternative would have had to pay for.

  • No staff timeThe investigative and administrative work is absorbed entirely.
  • ContinuousRunning every day, not whenever a period happens to close.
  • Performance-pricedNothing upfront, and nothing at all if nothing is recovered.
How Direkte Delivers It

The routine work, taken off your team.

Direkte tracks guest money movements and resolves the mismatches, while final approval on anything guest-facing stays with you. The team is freed from the reconciliation without losing control of the guest relationship.

  1. 01
    Connect onceA single read-only integration, in hours rather than sprints.
  2. 02
    Audited continuouslyEvery transaction, every day, with no sampling.
  3. 03
    You approve, we recoverPursued to settlement and priced only on what returns.
What You See

Every deposit and refund, accounted for.

A continuously reconciled view of guest money, with exceptions flagged, pursued and evidenced. What reaches you is a decision to approve rather than an investigation to run.

Guest Financial OperationsLive ledger

Finding #4192

Channel statement · Mar

Recovered+ $3,240

Finding #4188

Settlement gap · Mar

In progress+ $1,180

Finding #4181

Reconciliation · Feb

Recovered+ $2,905

Finding #4176

Contract variance · Feb

Evidenced+ $6,410
The Eight Capabilities

One connection. Eight capabilities behind it.

This is one of eight capabilities delivered from a single read-only connection. They share the same platform, the same evidence trail and the same performance-based pricing.

Guest Financial Operations

08 / 08

Protect brand reputation by automatically preventing double billing and folio calculation errors.

Pre-Checkout Folio Auditing

Maps calculated tax fields and resort fees displayed inside payment panels against municipal tax tables configured in the PMS.

Incidental Charge Validation

Audits non-room incidental revenue codes, dining tabs, and security deposit authorization holds.

Chargeback Prevention

Intercepts billing errors and friendly fraud attempts before card issuing banks initiate automated reversal debits.

What this catches

  • Tax & Resort Fee Calculation Glitches

    Resolves municipal tax mapping errors and prevents government tax overpayments.

  • Erroneous Incidental Charge Disputes

    Protects legitimate post-checkout damage fees and security deposits from friendly fraud chargebacks.

  • Expired Security Deposit Holds

    Catches aging pre-authorization holds before 72-hour checkout limits expire.

$0.10

Ledger Tolerance Filters

72-Hour

Pre-Auth Tracking

Zero

Front-Desk Friction

Capabilities work seamlessly together. Guest Financial Operations feeds directly into Payment Assurance.

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Questions owners ask

The things you would want answered first.

Does this replace our PMS?

No. Direkte reads from the systems you already run and sits alongside them. Nothing is migrated, nothing is switched off, and no property workflow changes.

Who handles guest-facing disputes?

Direkte prepares and evidences them, and you keep final approval on anything the guest sees. The administrative burden moves; the relationship stays yours.

What does it cost to find out?

Nothing. There is no license, no retainer and no integration fee. Direkte is priced on performance, so you pay a share of what is actually recovered and nothing at all if nothing is.

What does this ask of our team?

A single read-only connection, then nothing. Direkte does not alter bookings, edit ledgers or change a property workflow, and it does not put a queue of tasks in front of your staff.

How quickly does it return something?

The first audit runs within 48 hours of connection and reaches back across up to 24 months of history, so the opening position usually includes value that predates the engagement.

Does this hold up across a portfolio?

It is built for one. Every property is audited in full and in parallel rather than sampled, so coverage does not thin as the portfolio grows and no additional headcount is needed to keep pace.

Your move

Put a number on it.

Book a call and we will walk your portfolio, or see your recovery report first.

Book a CallSee your recovery report
90%of month-end guest reconciliation taken off the team