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Boutique resort · Caribbean

$22,600

recovered in 4 months

A 64-room boutique resort recovered $22,600 in commission overcharges that had compounded unnoticed across three OTA channels.

Property details
Property typeBoutique resort
Rooms64
MarketCaribbean
Recovery band$10k–$25k
Timeline4 months
How It Went

One connection. Zero disruption.

Direkte connected once to the property’s existing channels and payment systems via a read-only integration. No PMS change, no staff training, no workflow disruption.

From that single connection, every transaction was audited continuously in the background. Discrepancies were identified, evidenced, and pursued to resolution.

The client’s total involvement was a single onboarding call. The figure above is what came back.

01Day 1

Connected

Read-only integration, completed in under an hour.

02Week 2

First findings surfaced

Discrepancies identified across channels and payments.

03Week 4

Recovery in progress

Evidence compiled, disputes filed, funds pursued.

044 months

Money returned

$22,600 recovered and deposited.

We connected on a Tuesday and had the first recovery within three weeks. Our team spent maybe an hour on it, total.

Placeholder Name

General Manager · Two-property franchise, US midwest

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